BackMarket lähetti minulle eri puhelinmallin kuin tilasin, ja lähetin väärän puhelimen saamieni ohjeiden mukaisesti takaisin BackMarketiin. Väärän puhelimen palauttamisesta on kulunut jo yli kolme viikkoa, enkä ole saanut tilalle oikeaa puhelinta. Siitä kun maksoin ostoksen on kulunut jo neljä ja puoli viikkoa, ja olen yhä ilman puhelinta. Yhteydenottoni eivät tuota mitään konkreettista tietoa tilanteesta.
Päivitys:
Kun korvaavaa puhelinta ei kuulunut, tiedustelin jälleen BackMarketilta tilanteesta. Vastaus oli, että DHL:llä oli kuulemma jotain ongelmia. Tarkistin asian DHL:ltä, ja lähetystä ei kuulemma ollut edes annettu heille kuljetettavaksi. Siinä vaiheessa pyysin BackMarketia palauttamaan minulle maksamani kauppasumman, ja palautus tapahtui parissa päivässä.
En tiedä, oliko syy tapahtuneeseen BackMarketissa itsessään, vai BackMarketin alustalla toimivassa myyjässä, joka korjasi ja myi ostamani puhelimen. Jos pitäisi veikata, niin uskoisin, että BackMarket on yleisesti ottaen kunniallisesti toimiva kauppapaikka, ja että minulla oli hiukan huonoa tuuria joutua kärsimään ongelmatapauksesta. En ehtinyt perehtyä saamaani väärään puhelimeen tarkemmin, koska huomasin sen nopeasti vääräksi malliksi, mutta se näytti vastaavan sen kunnosta myynti-ilmoituksessa annettua kuvausta.
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