Malaga 27/11/2024
Hyvät herrat ja rouvat:
Haluan täten ilmaista tyytymättömyyteni hiljattain ostamaani tuotteeseen, Rowenta Silence Confort -lämmittimeen, ja teiltä saamaani palveluun.
Kun sain lämmittimen, huomasin, että se oli rikki eikä toiminut kunnolla. Tämä oli osoitus siitä, että tuotteen kunnon ja käyttökelpoisuuden tarkistamiseksi ei ollut toteutettu vähimmäistoimenpiteitä ennen lähettämistä. Ei ole hyväksyttävää, että asiakas saa viallisen tuotteen heti toimituksesta lähtien, varsinkin kun teiltä odotetaan laatua ja ammattitaitoa.
Tässä tilanteessa minun oli pakko viedä tuote suoraan tekniseen palveluun, jossa vahvistettiin, että lämmittimessä oli useita ongelmia, kuten vaurioitunut lämmityselementti ja muita osia, jotka oli vaihdettava. Onneksi haluan huomauttaa, että huoltoteknikko oli tilanteen tasalla ja toimi erittäin ammattitaitoisesti, korjasi lämmittimen tehokkaasti ja jätti laitteen täydelliseen kuntoon. Heidän toimintansa ansiosta olen vihdoin voinut nauttia tuotteesta niin kuin alusta alkaen odotin.
Tämä ei kuitenkaan vähennä pettymystäni siihen, että alun perin ette ollut sitoutunut siihen, että tuotetta ei tarkastettu ennen lähetystä. Mielestäni yrityksen pitäisi vähintäänkin taata, että se tarkistaa tilaukset etukäteen ja varmistaa, että ne täyttävät tarvittavat suorituskyky- ja laatuvaatimukset. Tämä laiminlyönti kuvastaa mielestäni sitä, että ette kiinnitä riittävästi huomiota asiakkaidenne kokemuksiin.
Ystävällisin terveisin
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