Hei,
Otan teihin yhteyttä koskien Bose Soundbar 900:a, jonka tilasin teiltä (tilausnumero 76165370).
Lukuisien perusteellisten testien jälkeen näyttää siltä, että tuotteessa on merkittäviä toimintahäiriöitä:
- Wi-Fi-yhteyden täydellinen epävakaus,
- Bose-sovelluksen asetuksia ei voi käyttää,
- ajoittainen äänen häviäminen,
- epäjohdonmukaiset merkkivalot (epänormaali vilkkuminen),
- kyvyttömyys yhdistää yhteensopiva Bose-subwoofer oikein.
Nämä ongelmat jatkuvat huolimatta :
- useista täydellisistä uudelleenkäynnistyksistä,
- nollauksista,
- HDMI-kaapelin vaihtamisesta (eARC),
- testeistä eri TV- ja verkkoasetuksilla,
- valmistajan suositusten mukaisesta käytöstä.
Tuote on siis epäluotettava eikä vastaa tavanomaista käyttöä, mikä ei vastaa "erittäin hyvänä" myytävältä laitteelta odotettua kuntoa.
Näiden seikkojen perusteella haluaisin käyttää oikeuttaan saada täysi palautus tilauksesta, enkä saada tilalle uutta kunnostettua laitetta.
Ostaisin nyt mieluummin uuden tuotteen suoraan Boselta, jotta vältyttäisiin uusilta toimintahäiriöiltä.
Vahvistakaa palautus- ja hyvitysmenettely mahdollisimman pian.
Ystävällisin terveisin,
Philippe Mevel
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