Hei.
Itse tuote oli siisti ja hyväkuntoisen näköinen ja olisi varmaan muuten toiminutkin hienosti, mutta... Ainoa (ja käytön estävä) puute oli se, että en saanut SIM-kelkkaa auki lainkaan. Nyt en saa rahojani takaisin, vaikka kukaan ulkopuolinen taho EI OLE YRITTÄNYT KORJATA TUOTETTA. Ainoastaan olen minua viisaammalta henkilöltä kysynyt, että voiko asiaa ylipäätään korjata. Olen tilannut teiltä useita puhelimia ja tähän saakka ollut tyytyväinen. Ohessa käymäni keskustelu asiakaspalvelun kanssa:
"Hei. En hyväksy tätä. Te lähetitte minulle viallisen tuotteen. En ole vahingoittanut puhelinta eikä kukaan muukaan ole sitä vahingoittanut. Ainoastaan kysyin minua viisaammalta henkilöltä, että voiko puhelinta korjata. Hän EI EDES YRITTÄNYT korjata puhelinta. Olen tilannut teiltä useita puhelimia. Tähän saakka olen ollut tyytyväinen, mutta mikäli tämä asia etenee kuten sanoit, se on ehdottoman väärin.
Aki Perämäki - 5.3.2024 13.43
Hei Aki,
Toivottavasti olet kunnossa,
Kuljetusyhtiö on poiminut paketin, voit seurata sitä täältä: https://www.ups.com/track?loc=fi_fi&requester=QUIC&tracknum=1Z7W883A6890316753/trackdetails
ja myös siksi, että lähestyit toista henkilöä myyjän lisäksi korjaamaan sen, mikä mitätöi tämän tuotteen takuun, olen todella pahoillani.
Siksi myyjä palauttaa tuotteen sellaisenaan
https://help.backmarket.com/hc/fi/articles/360010237699-Mit%C3%A4-minun-pit%C3%A4isi-tiet%C3%A4%C3%A4-lis%C3%A4suojasta-ja-yhden-vuoden-takuusta
Kiitos etukäteen ymmärryksestänne
Toivotan teille ihanaa iltaa.
Ystävällisin terveisin,
Ismael,Back Marketin asiakaspalvelu
Back Market -asiakaspalvelu - 6.3.2024 12.25
Hei Aki,
Toivottavasti olet kunnossa,
Kuljetusyhtiö on poiminut paketin, voit seurata sitä täältä: https://www.ups.com/track?loc=fi_fi&requester=QUIC&tracknum=1Z7W883A6890316753/trackdetails
ja myös siksi, että lähestyit toista henkilöä myyjän lisäksi korjaamaan sen, mikä mitätöi tämän tuotteen takuun, olen todella pahoillani.
Siksi myyjä palauttaa tuotteen sellaisenaan
https://help.backmarket.com/hc/fi/articles/360010237699-Mit%C3%A4-minun-pit%C3%A4isi-tiet%C3%A4%C3%A4-lis%C3%A4suojasta-ja-yhden-vuoden-takuusta
Haluan silti pyytää anteeksi pitkää odottelua ja hyväksyn tämän 5% tarjouskoodin seuraavasta ostoksestasi sivustollamme korvauksena. Tämä on todella maksimi, jonka voimme tällä hetkellä tehdä, koska tuote on takuun ulkopuolella.
Kampanjakoodi on: FORYOU17157912AKI1709720828
Tämä koodi on % alennus, jota voi käyttää kerran sivustollamme. Koodin voimassaoloaika: alkamispäivä (sisältyy): tänään, päättymispäivä: tänään + 30 päivää.
Kiitos etukäteen ymmärryksestänne
Toivotan teille ihanaa iltaa.
Ystävällisin terveisin,
Ismael,Back Marketin asiakaspalvelu"
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